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Shipping and Cancellation Policy
Shipping and Cancellation Policy
Thank you for shopping and visiting SULU ORGANICS®
SHIPPING AND HANDLING: We offer 2-3 business days processing time on all. orders. All domestic US orders are processed and shipped with USPS or 2-day Priority Mail, USPS First Class Mail or FedEx Home Delivery, UPS Ground, UPS Second Day Air Services.Please note, wholesale discounted orders cannot be expedited or shipped with expedited service. Processing time for wholesale orders is 4-14 days.
Please note: UPS Ground will not expedite your bulk order’s processing time.
All International orders are shipped with DHL Express, FedEx International and UPS International. When your order ships, you will receive a shipping confirmation and tracking information. Tracking information is also accessible through your account.
Shipping is free for orders over $35 within US only, Hawaii and Alaska are excluded from the free shipping.
Shipping costs for international orders are calculated at checkout page based on destination and carrier. Customers are responsible for import/duty fees during customs clearnace based on country.
Orders are not shipped and delivered on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed for extra 2-3 business days. If there will be a significant delay in shipment of your order , we will contact you via email.
CANCELLATION POLICY
We gladly accept cancellations within 1 hour of purchase.
If you need to cancel your order, we respectfully request to contact us requesting a cancellation within 1 hour of purchase.
Contact to support@thesulu.com
If you contact us when your order is dispatched, you can still return it for a full refund. Note, customer is responsible for return shipping fee.